3 Things you Must Never Do if you want your employees to trust you #1 – You must never make your employees guess what you expect from them. Employees can’t read your mind. A job description doesn’t set standards or tell the employee how you work or what you expect or when you expect it. […]
Read moreWorking as a team can be an easy and natural process, provided there is a clear vision of the goal that overrides the self-interest of each team member. Take a look at this photo and you will have no doubt about what an effective, self-directed team can accomplish. If you plan to lead a team […]
Read moreI’ve been coaching a very nice young man, Sam, who is a highly motivated employee in a company that works in the security industry. Sam is one of the company stars. He is well respected by management and his colleagues. Recently, he was promoted to a manager level position that required first line supervision of […]
Read moreWhy active listening is essential when dealing with difficult employees. Active listening is the most important element in the communication process. Many people think it’s the words we speak that will send the intended message. The problem with that thinking is that many of us are not really hearing another person’s thoughts, so we don’t […]
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